Privacy Request

Request Data Deletion

If you want sem.chat to delete your account data, conversation history, or other personal information, send a request through our contact page and include enough detail for us to verify ownership safely.

Last updated: March 16, 2026
Open deletion request View privacy policy

What to include

  • The email address linked to your sem.chat account
  • Your workspace name, website URL, or company name
  • Whether you want account deletion, conversation deletion, or both
  • Any extra details that help us identify the correct data

What happens next

  1. We review the request and may ask you to verify account ownership.
  2. We process eligible deletion requests as quickly as possible.
  3. We confirm when the deletion is completed or explain any limited retention required for law, billing, or security needs.

Important notes

Some records may need to be retained for fraud prevention, billing, dispute handling, or legal compliance. Once deleted, the affected data cannot be restored.

If you only need help finding or exporting your data, contact us before requesting permanent deletion.

What happens after a deletion request

We first verify that the requester is authorized to act for the account and clarify which workspace, contact record, or conversation data is covered. The team then reviews legal, security, billing, and fraud-prevention retention requirements before removing eligible data from active systems. Some encrypted backups may retain a limited copy until their scheduled expiration, where it remains unavailable for normal product use. We will explain any information that must be retained, the reason, and the applicable period. Do not include passwords, API keys, recovery codes, payment-card details, or unrelated customer content in the form. Submit only the identifiers needed to locate the account and use an email address associated with it so the request can be verified safely.