Features

Every feature your support and sales need.

Chat and voice that answer in seconds, trained on your business, across every channel, with your team in control. Here is what is inside.

Start free See pricing
01

Instant AI answers, 24/7.

Your agent replies to every visitor in under a second, around the clock, and never makes a customer wait in a queue.

  • Replies in under a second
  • Unlimited conversations at once
  • Hands off to a human when needed
Live chat
Hi! Ask me about pricing, orders, or returns.
Do you ship internationally?
Yes, to 40+ countries, with tracking on every order.
Replied in 0.9s
02

Customers can talk to it.

Real voice conversations powered by Vapi. Visitors speak naturally, hear a natural voice back, and the agent can qualify leads and book calls on the phone.

  • Human-like voice, live transcript
  • Qualifies leads and books demos
  • Transfers to a person seamlessly
Voice call
"Sure, I can book you in for Friday at 10 AM."
03

It speaks your customer's language.

The agent detects each visitor's language and replies fluently in 95+, so you reach global customers without hiring multilingual staff.

  • Automatic language detection
  • Fluent in 95+ languages
  • Widget UI in 17 languages
Auto-detected
GB Hello ES Hola FR Bonjour DE Hallo JP こんにちは SA مرحبا BR Olá
04

Trained on your business.

Paste your website URL or upload your docs and product feed. The agent answers from your real content and sounds like a knowledgeable teammate, not a generic bot.

  • Website import and document upload
  • Product feed for e-commerce
  • Matches your brand voice
Knowledge base
Your websiteSynced
Help docs14 articles
Product feed320 items
<1s
Response time
24/7
Availability
95+
Languages
∞
Conversations at once
Everything included

Every feature, explained in detail.

Ninety plus features across sixteen categories, each with what it does and the tools it plugs into.

AI Bots & Conversations

The core engine that talks to your customers.
7 features

AI chat bots

Deploy text chatbots trained on your business that answer customer questions 24/7.

AI voice agents

Real-time voice conversations powered by Vapi, so customers can talk to your AI.

Hybrid mode

Customers switch between voice and text in the same widget without losing context.

Custom system prompts

Define your bot's personality, tone, and behavior with up to 4,000 characters of instructions.

Custom first message

Personalize the opening greeting that welcomes every visitor.

Suggested replies

Clickable response buttons that guide the conversation and reduce friction.

Multi-bot management

Create and manage multiple bots from one dashboard, each with its own use case.

Knowledge & Training

Ground every answer in your real content.
5 features

Knowledge base (RAG)

Train your bot on your own content so answers are grounded in your data, not generic guesses.

Website URL auto-import

Paste your website URL and we scrape and ingest it into the bot's knowledge base.

Auto-sync knowledge base

Your knowledge base stays in sync with your website as content changes.

Product feed import

Import Google Merchant Center XML feeds, ideal for Shopify and e-commerce stores.

Document upload

Upload files to expand what your bot knows.

Voice Features

Lifelike spoken conversations, on brand.
6 features

12 stock AI voices

Natural-sounding preset voices in different accents and languages.

Voice cloning

Clone your own voice from up to 5 audio samples for a fully branded experience.

AI talking avatars (Beta)

Animated avatar faces that lip-sync with the voice responses in real time.

Custom avatar upload

Upload your own avatar image to create a branded talking face.

Live voice transcripts

Real-time, word-by-word transcription as the user speaks and the AI responds.

Voice summary generation

Auto-generated summaries of voice conversations for quick review.

Widget Customization

Make the chat widget unmistakably yours.
10 features

Light, dark, and auto themes

Match the widget to your site or follow each visitor's system preference.

3 widget sizes

Compact, standard, or large to fit any layout.

4 widget positions

Bottom-right, bottom-left, top-right, or top-left placement.

Custom brand color

Pick any color for buttons, accents, and highlights to match your brand.

Custom bot avatar

Upload your bot's picture or pick one from a gallery.

Remove sem.chat branding

White-label the widget on paid plans.

Unread message badges

Visual notification dots when new messages arrive.

Sound effects

Optional audio feedback for new messages, for an app-like feel.

Message reactions

Customers react to bot messages with a thumbs up or down to signal quality.

Mobile fullscreen mode

The widget expands to a smooth fullscreen experience on phones.

Multi-Channel Messaging

Meet customers on the apps they already use.
7 features

Website widget

One-line embed that works on WordPress, Shopify, Wix, Squarespace, Webflow, and any HTML site.

WhatsApp Business

Connect your bot to WhatsApp so customers reach you on the world's biggest messenger.

Telegram

Full Telegram bot integration for group and direct messaging.

Instagram DMs

Auto-reply and triage Instagram direct messages with AI.

Facebook Messenger

Native Messenger integration via Facebook login.

Slack

Bring your bot into Slack workspaces for internal support or team workflows.

Alternative chat links

Floating pill buttons that link visitors straight to WhatsApp, Messenger, Instagram, or Telegram.

Live Support & Human Handoff

Step in when a human touch matters.
6 features

Smart human handoff

The AI detects when a customer needs a real person and hands off to your team.

Unified inbox

Manage conversations from every channel in one place.

Live support dashboard

Take over conversations in real time with typing indicators and instant delivery.

Auto-translation in inbox

Operator replies and visitor messages are translated automatically, so you chat in any language.

File attachments (10MB)

Customers and agents share images, PDFs, and documents in chat.

Conversation status tracking

Mark conversations as active, awaiting agent, completed, or abandoned.

Scheduling

Let customers book time without the back-and-forth.
10 features

Custom event types

Bookable event types with configurable duration, buffers, and availability windows.

Standalone booking pages

Clean booking pages for clients, with no separate Calendly account needed.

Google Calendar sync

Two-way sync with Google Calendar.

Outlook Calendar sync

Two-way sync with Microsoft Outlook.

Automated email reminders

Configurable reminder emails sent before each appointment.

Reschedule and cancel links

Customers self-serve rescheduling and cancellation with custom notice windows.

Paid bookings via Stripe

Charge for consultations, lessons, or sessions at the time of booking.

Round-robin scheduling

Distribute bookings across team members automatically.

Embeddable scheduling widget

Drop the booking flow straight into your website.

One-off booking links

Generate single-use booking links for special invitations.

Analytics & Reporting

See what is working and prove the ROI.
8 features

Conversation analytics

Total conversations, message volume, voice-vs-chat breakdown, and engagement metrics.

Satisfaction ratings

Customers rate their experience 1 to 5 stars so you can track quality over time.

Per-bot analytics

Compare performance across multiple bots.

7/30/90-day trend charts

Visualize growth and patterns at a glance.

Smart email reports

Automated daily, weekly, or monthly performance reports delivered to your inbox.

CSV and PDF export

Export analytics for deeper analysis or stakeholder reporting.

Demographics charts

See where your visitors come from.

Chat history browser

Search and review every past conversation.

Contacts & CRM

Turn conversations into records in your stack.
5 features

Contacts database

Every visitor who chats becomes a contact with full conversation history.

HubSpot integration

Sync leads and conversations to HubSpot.

Salesforce integration

Direct Salesforce CRM sync.

SendPulse sync

Push contacts into SendPulse email and SMS campaigns.

Webhooks

Send conversation events to any external system in real time.

Sales Pipeline & Deals

Turn every conversation into revenue.
6 features

Leads inbox

Capture leads from web forms, email, phone, Telegram, live chat, social, and manual entry in one inbox.

Duplicate detection

Automatically matches leads by email, phone, and company domain so your list stays clean.

One-click conversion

Turn a lead into a company, contact, and deal in a click — activity and touchpoints copy over.

Multi-pipeline deals

Run multiple sales tunnels with fully customizable stages for every motion.

Kanban deal board

Drag deals across stages on a board with live, auto-calculated stage and pipeline totals.

Smart dashboard

See recent items, upcoming tasks, and pipeline health the moment you log in.

Contacts & Companies

A complete record for every customer.
6 features

Contacts management

Link contacts to companies with messengers, timezones, birthdays, and full history.

Companies database

Track industry, niche, CMS, target geo, competitors, and traffic baseline per company.

Custom fields

Add your own fields to any entity to model your exact sales process.

Custom forms

Publish public lead-capture forms that drop straight into your CRM.

Global search

Find any lead, contact, company, deal, or task instantly from one search bar.

Org chart

Visualize your team and reporting structure at a glance.

Quotes, Invoices & Payments

Quote, sign, and get paid in one place.
4 features

Quotes & invoices

Build quotes and invoices from a reusable products and services catalog.

E-signatures

Close with canvas e-signing and reusable document templates.

Payment links

Send a link and collect payment without leaving the deal.

Inventory management

Track stock and movements alongside your products catalog.

Tasks & Project Management

Deliver what you sold, on time.
8 features

Tasks & subtasks

Bitrix24-style task hierarchy with parent and child tasks.

Approvals & results

Require-result blocks and a pending-approval state keep work accountable.

Time tracking

A standalone timer and timesheets linked to tasks and deals.

Workload & Gantt

Balance team workload and map timelines on a Gantt chart.

Scrum board

Run sprints with a built-in scrum board.

Workgroups & projects

Owner, moderator, and team roles with dashboards, members, and audit.

Project chat

Auto-linked private project channels that sync with workgroup members.

Bitrix importer

Import tasks from Bitrix XLS/XLSX with column mapping.

Calendar, Approvals & Automation

Put the busywork on autopilot.
5 features

Calendar

A full calendar with Bitrix24 parity and all-day task integration.

Google Calendar sync

Two-way sync so nothing is double-booked.

Absences & leave

Manage time off and team availability.

Approvals workflow

Route requests for sign-off with a clear audit trail.

Task-flow automation

Build automations that move work forward without manual steps.

Team Chat & Collaboration

Built-in chat tied to every record.
8 features

Channels & DMs

DMs, groups, plus deal, task, project, and external channels.

Reactions & threads

Replies, threads, pinning, edit, and delete in realtime.

Voice messages

Send voice notes with automatic transcripts.

File attachments

Share files with inline previews.

@mentions

Mention users, channels, and projects with push notifications.

Polls

Run quick polls inside any channel.

Realtime presence

See who's online or away across every workspace.

Activity feed

A Bitrix-style feed that auto-broadcasts to project chat.

Calls, Comms & Omnichannel

Reach customers on every channel.
6 features

Contact Center

The sem.chat unified inbox brings every channel together.

Video conferences

Jitsi video calls with auto pre-filled display names.

Booking module

Public booking pages customers can self-serve.

Email module

Send and receive email right inside the CRM.

Marketing module

Run campaigns and nurture leads from one place.

Message translation

Auto-translate conversations, skipping matching languages.

Documents, BI & AI

Knowledge, insight, and an AI co-pilot.
5 features

Documents & knowledge base

A documents library and searchable knowledge base.

Private files

Secure storage with time-limited signed URLs.

BI & analytics

Business-intelligence dashboards across your CRM data.

Report builder

Build the exact reports your team needs.

CRM AI Co-Pilot

A AI-powered co-pilot embedded in deal and lead views.

Workspaces, Security & Platform

Enterprise-ready foundations.
7 features

Multi-workspace RBAC

Owner, admin, and employee roles with granular permissions.

Audit log & admin

Admin audit log plus super-admin user and subscription management.

Invites & SSO

Tokenized auto-join invites and cross-domain single sign-on.

Notifications

Web push, native mobile push, and Telegram bot alerts.

Desktop & mobile apps

Electron desktop app and iOS/Android apps via Capacitor.

Integrations manager

WhatsApp, SMTP, SIP, and custom integrations with blind secret storage.

Theming, i18n & shortcuts

Light/dark and custom palettes, multi-language UI, and keyboard shortcuts.

Developer Tools

Build sem.chat into your own product.
4 features

Public REST API

Manage bots, retrieve conversations, and integrate sem.chat with anything programmatically.

API key management

Generate, rotate, and revoke API keys with per-key usage tracking.

Embed code generator

Copy-paste install snippet for any website.

Full API documentation

Built-in developer docs inside the dashboard.

Team Collaboration

Run support as a team, with the right access.
4 features

Team members

Invite teammates to your workspace with role-based access.

Owner, Admin, and Member roles

Granular permissions for billing, bot management, and viewing.

Per-bot access control

Decide which team members can access which bots.

Bot ownership transfer

Hand off full ownership of a bot to another user via email confirmation.

Privacy, Security & Compliance

Enterprise-grade protection by default.
6 features

Two-factor authentication

Optional TOTP-based 2FA with recovery codes.

Google and Apple sign-in

One-click social login alongside email and password.

GDPR consent collection

Optional consent banner before chats begin, recorded with the conversation.

Account deletion (GDPR)

Self-serve full account and data deletion.

Encrypted data

Industry-standard encryption in transit and at rest.

Configurable limits

Set per-user message and voice-minute caps to prevent abuse.

Internationalization

Speak to the whole world, automatically.
3 features

17-language widget UI

Visitors see the widget in their own language automatically.

8-language dashboard

Manage your account in English, Spanish, French, German, Portuguese, Russian, Ukrainian, or Chinese.

Auto-translated replies

Bot and live agents communicate in any language without lifting a finger.

Apps & PWA

sem.chat on every device you carry.
3 features

Progressive web app

Install sem.chat as a standalone app on desktop or mobile.

Android native app

A native Android app with push notifications.

Web push notifications

Get notified of new conversations and handoff requests in real time on any device.

Billing & Plans

Simple pricing with no surprises.
5 features

Start free, no card

Full access on the free plan with no credit card required.

Predictable flat pricing

Simple monthly tiers with no per-seat or per-resolution surprises.

Yearly billing discount

Save more than 20% with annual plans.

Self-serve plan management

Upgrade, downgrade, or cancel anytime from the dashboard.

Money-back guarantee

A money-back guarantee for first-time subscribers.

Affiliate Program

Earn recurring income for every referral.
4 features

30% lifetime recurring commission

Earn 30% on every referral, every month, for as long as they stay.

Real-time affiliate dashboard

Track clicks, signups, conversions, and earnings live.

Monthly payouts

Get paid via PayPal or bank transfer.

Unique referral links

Personal tracking links with no earnings cap.

Integrations

Works with the tools you already use.

Messaging channels
WhatsApp
Telegram
Instagram
Messenger
Slack
CRM & automation
HubSpot
Salesforce
Zapier
SPSendPulse
Commerce & site builders
Shopify
WordPress
Webflow
Wix
Squarespace
Scheduling & payments
Google Calendar
Outlook
Calendly
Stripe
PayPal
Analytics & sign-in
Google Analytics
Google
Apple

Ready to never miss a customer?

Put your 24/7 support agent live today. Start free, no credit card required.

Start free Our story