Missed Appointment Email Templates

Subject

We missed you today, customer name

Email

Hi customer name,

We had you down for appointment type at appointment time today and did not see you, so I wanted to check in rather than let it slide.

No worries at all if something came up. Days get away from all of us, and your spot is not going anywhere.

Whenever you are ready, you can grab a new time here: booking link. It takes about a minute, and you are welcome to pick whatever fits your week.

If there is anything we can do to make the next visit easier, just reply and let me know.

Warmly,

your name, company name

Subject

Let us find a new time for your appointment type

Email

Hi customer name,

We did not get to see you for your appointment type, and I would love to get you back on the calendar so you do not lose momentum.

To make it easy, here are two openings that might work:

• option one
• option two

If neither fits, you can browse everything else here: booking link. Pick whatever suits you and the slot is yours.

There is nothing you need to prepare, and no charge for rescheduling. I just want to make sure you get what you came for.

Talk soon,

your name, company name

Subject

Everything okay, customer name?

Email

Hi customer name,

We had you booked for appointment type at appointment time and did not see you. I noticed this is the second time a slot has not worked out, so I wanted to reach out directly.

I am not writing to give you a hard time. I would rather understand what is getting in the way so we can fix it together.

Is the timing tricky, or is there something about the visit itself we could make simpler? A quick reply helps me set things up right.

Whenever you are ready, you can choose a fresh time here: booking link, and I will make sure it goes smoothly.

Best,

your name, company name

Subject

About your missed appointment type on appointment time

Email

Hi customer name,

Thank you for booking with us. Since the appointment type at appointment time was missed without notice, a no-show fee of fee amount applies, in line with the policy you agreed to when you booked.

I know fees are never fun, so I want to be transparent about it rather than let it show up unexplained.

Going forward, you can avoid this entirely by giving us at least notice window to cancel or reschedule. That gives your slot to someone on the waitlist and keeps your account clear.

When you are ready to book again, here is the link: booking link. If you believe this was charged in error, reply and I will review it.

Regards,

your name, company name

Subject

A spot just opened for your appointment type

Email

Hi customer name,

Good news: an opening came up for your appointment type at new time, and I thought of you first since we did not get to see you last time.

Our calendar has been full lately, so I can only hold this one for you until hold deadline. After that it goes to the next person waiting.

If it works, you can lock it in here in a few seconds: booking link. If the time is not right, no problem at all, and I will keep an eye out for something better.

Either way, I would genuinely love to get you booked in soon.

Cheers,

your name, company name

Subject

The door is still open, customer name

Email

Hi customer name,

It has been a little while since we saw you, and I did not want the connection to just fade out. When you first came to us for appointment type, you were working toward goal, and that still matters.

Life gets busy and calendars fall apart. I get it, and there are no hard feelings here at all.

If you would like to pick things back up, I would love to help. To make it easy, we can offer offer on your next visit.

Whenever the timing feels right, you can book here: booking link, and I will personally make sure it is a good one.

Warmly,

your name, company name