Proactive greeting
When to use: Trigger after the visitor spends around fifteen seconds on a rooms, offers or location page.
Message
Hi visitor first name, welcome to property name -- I am agent name, a real person on the front desk team. I noticed you are looking at page topic. Want me to check what we have available, or tell you honestly how it compares to our other rooms?
Variation
Hello! Anything I can help with while you look around? I work here at property name, so if you have questions about page topic, where the rooms actually sit in the building, or what is worth doing near local highlight, ask away -- I would rather you book the right room than just any room.
Why it works
Hospitality visitors are comparing properties, and most chat widgets they meet are bots pushing a booking button. Naming the specific room or offer on screen proves a human is present, and offering an honest comparison rather than a hard sell is disarming enough to earn a reply. Mentioning the local area signals insider knowledge, which is exactly the thing a guest cannot get from a booking site and the reason direct chat converts.